Claims of damaged goods must be received within 48 hours of delivery.
Exchange/Credit ('changed mind', 'ordered wrong size/colour')
-Exchange/Credit will incur a $5 admin fee
-Exchange/Credit will only be given if written notification of intent to return goods
is received within 7 days of receiving goods.
-Goods returned must be in original packaged condition.
-Return postage is at purchasers expence
-We will not accept any returns sent by C.O.D
-Exchange/Credit will be processed within 5 business days of receiving returned goods or notification that you wish to cancel your order.
-Refunds will only be given if incorrect item has been sent, ordered item has become out of stock (optional backorder will be given if possible), received item is of significant difference from item described on website.Refunds will not be given for "change of mind" or items ordered in especially for the customer.
-Full Refund including return postage, will be processed within 5 business days of receiving goods in original, unused, unspoiled condition.
*Please be advised due to health and safety reasons there will be NO REFUND / EXCHANGE / CREDIT given for Rug/Combo purchases.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
No refund or exchange is offered on sale items.
To return your product, you should mail your product to: PO Box 5056 Murray Bridge SA 5253
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Choosing the wrong shipping method
From 27/01/2018, if the wrong shipping method is chosen for fodder deliveries, the correct fee will be added to your account, and will be payable before, or at the time of delivery. If you have chosen " free delivery- 10 bags of rough cut chaff ordered", but have chosen fine cut chaff in your order, you will be required to pay the delivery fee, or add the extra 5 bags of fine cut chaff to your order to receive free delivery- alternatively, we will refund your order- minus a $5 or 10% admin fee (whichever is greater). This fee is to cover the cost of time to refund, and the fees payable to merchants.
Interstate Fodder Orders
Recently we have had a lot of people ordering fodder from interstate. We DO NOT post fodder (bagged feeds) at all. From 27/01/2018, all orders for fodder that have come through an electronic payment (EFT, ZipPay, AfterPay, Bank transfer) will all be refunded- minus a $5 or 10% admin fee (whichever is greater). This fee is to cover the cost of time to refund, and the fees payable to merchants.